Contact the biggerzcasino.org.uk editorial team
This page explains who you're reaching when you write to Biggerz content on biggerzcasino.org.uk, and – just as importantly – who you're not reaching. We publish information about Biggerz as an independent site; we don't run the casino itself, and we can't act on your behalf with it. If you've spotted something on our pages that looks out of date, incomplete, or simply wrong, we want to hear about it. Send a message to [email protected] and one of our team will reply, usually within 48 hours. Tell us which page you were reading and what you think needs correcting – a screenshot or a direct quote from the section in question helps us track it down quickly.
Questions about your Biggerz account
We can't help with anything that touches your actual account. That includes registration problems, deposits that haven't landed, withdrawal requests, verification document uploads, or a bonus code that hasn't applied. We simply don't have access to player accounts, balances or transaction histories – nobody on our side can look up your details or intervene in a dispute, however clearly you describe it.
If something has gone wrong with a deposit, a withdrawal, or a bonus, the right route is via the operator's own support channels on its platform, where an agent with account access can actually see your history and act on it. Keep any reference numbers or screenshots from your session – they speed up whatever conversation you have there.
Why the distinction matters
An independent information site and the operator it writes about are two different things, even when a reader lands on both in the same afternoon. We check facts, explain terms, and set out figures like fees or wagering conditions in plain language; we're not positioned to fix a stuck withdrawal or unlock a locked account, because we're not the ones holding the account data. Keeping that boundary clear means your query goes to whoever can actually resolve it, rather than sitting in an inbox that was never going to be able to help.
Frequently asked questions
Can you help me withdraw money from my Biggerz account?
No. We don't hold account data of any kind, so we can't check balances, approve withdrawals or speed one up. That has to go through the operator's own support team, who can see your account directly.
What should I include when I email you about a content error?
The page URL or title, the specific figure or claim you think is wrong, and – if you have it – where you saw the correct version. That's usually enough for us to check and correct it.
How long does it take to get a reply?
We aim to respond within 48 hours of receiving a message at [email protected]. Account-related queries sent to us will simply be redirected, which adds delay, so it's quicker to go straight to the operator for those.
Do you take complaints about the casino itself?
We can note feedback about our own coverage, but a complaint about how the operator has handled your account, a bonus, or a payment needs to go to its own support or, if unresolved, to whatever dispute-resolution body its licence names.
Responsible gambling support
If you're finding it hard to stick to limits you've set yourself, free and confidential support is available around the clock from the National Gambling Helpline on 0808 8020 133, and from BeGambleAware.org. GamStop lets you self-exclude from all UK-facing online gambling sites in one go. This site is intended for those aged 18+ only.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.